Growth is Actually "ACTIVE LISTENING"

We listen to obtain information, we listen to understand, we listen for enjoyment, and we listen to learn. Research suggests that we remember between 25 percent and 50 percent of what we hear. That means that when we talk to our boss, colleagues, customers or spouse for 10 minutes, we pay attention to less than half of the conversation. This is dismal!

Listening is one of the most important skills one can have. How well you listen has a major impact on your job effectiveness, and on the quality of your relationships with others. The way to become a better listener is to practice "active listening”. It takes a lot of concentration and determination to be an active listener.

Do’s:

Maintain eye contact
Limit your talking
Focus on the speaker
Ask questions
Manage your emotions
Listen with your eyes and ears
Listen for ideas and opportunities
Remain open to the conversation
Confirm understanding, paraphrase
Give nonverbal messages that you are listening (nod, smile)
Ignore distractions

Don't:

Interrupt
Show signs of impatience
Judge or argue mentally
Multitask during a conversation
Project your ideas
Think about what to say next
Have expectations or preconceived ideas
Become defensive or assume you are being attacked
Use condescending, aggressive, or closed body language
Listen with biases or closed to new ideas

Comments

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Content Writer Sapna Gautam Bhardwaj

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