We listen to obtain information, we listen to understand, we listen for enjoyment, and we listen to learn. Research suggests that we remember between 25 percent and 50 percent of what we hear. That means that when we talk to our boss, colleagues, customers or spouse for 10 minutes, we pay attention to less than half of the conversation. This is dismal! Listening is one of the most important skills one can have. How well you listen has a major impact on your job effectiveness, and on the quality of your relationships with others. The way to become a better listener is to practice "active listening”. It takes a lot of concentration and determination to be an active listener. Do’s: Maintain eye contact Limit your talking Focus on the speaker Ask questions Manage your emotions Listen with your eyes and ears Listen for ideas...